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PGHCONNECT > CUSTOMER SUPPORT > HOW TO CANCEL YOUR ISP How to Switch Internet Access Providers      We've created this page to make switching to Pittsburgh Connect even faster and easier, so you can start enjoying our award-winning service and support and cancel your existing service with your other ISP. Switching Tips and Guidelines 1. Make sure that you have set up your Pittsburgh Connect account before canceling your old service, and that you notify your friends and family of your new Pittsburgh Connect e-mail address. 2. The fastest and most common way to cancel your account is by phone. Below is a list of some popular Internet service providers and their contact information for subscriber cancellation.      When you contact your provider to cancel your account, be sure to have the following information handy:                     User-name (e-mail address)                     Password                     Mailing address and/or phone number                     Credit card number that the service is billed to      If your provider is not listed here, please contact its customer service department for help with canceling your account. America Online (AOL) How to cancel: Members can cancel over the phone, online, or by fax. Phone: 1-888-265-8008 Online at Keyword: Cancel FAX: 1-801-622-7969 - Use our fax cancellation form. Worldnet (AT&T) How to cancel: Members must cancel over the phone. Phone: 1-888-613-3064 CompuServe How to cancel: Members must cancel over the phone. Phone: 1-800-292-3900 EarthLink / MindSpring To cancel your EarthLink service, call one of their support representatives. Cancellation requests via e-mail or any help forms will not be accepted. To cancel a standard access plan, call 1-800-890-6356 Juno How to cancel: Members must cancel over the phone. Phone: 1-888-811-5866 Local Connect (nb.net) Cancellation of your account must be received five working days prior to the start of the each billing period for which the cancellation is to be effective. How to cancel: Members must cancel through the Web site at the following link: http://www.nb.net/link_data/helpdesk.html   (Select Info on the lefthand side) You must have your user name and password. Microsoft Network (MSN) How to cancel: Members must cancel over the phone. Phone: 1-800-386-5550 Nauticom How to cancel: Members must cancel over the phone. Phone: 1-724-933-9853 Prodigy How to cancel: Members must cancel over the phone. Phone: 1-800-213-0992 Stargate How to cancel: Members must cancel over the phone. Phone: 1-877-570-7827 Telerama How to cancel: Members must cancel over the phone. Phone: 1-877-688-3200 Verizon / GTE / Bell Atlantic How to cancel: Members must cancel over the phone. Phone: 1-800-927-3000 (select Option 2) 7 a.m. to 7 p.m. CST Monday through Friday You must have your user name and password. For The Home | For Business | Customer Support Sign-Up | Check Account Info | Local Access Numbers | Contact Us | Site Map Please contact webmaster@pghconnect.com with questions or comments about this site. Copyright © 2006 Pittsburgh Connect. All rights reserved.